FAQ
Frequently Asked Questions
Shopping for the latest trending products? At PikloBuzz we make it simple — free shipping on every order, hassle-free 30-day returns, and a support team ready to help 7 days a week. Browse our FAQ below to get quick answers about your order, delivery, or refund. Still need help? Reach us at support@piklobuzz.shop or +1 209-237-0450.
ORDERS & SHIPPING
Q: How long does delivery take? A: Orders are processed within 1–3 business days (Monday–Friday). After shipment, delivery takes 7–12 business days depending on your location in the United States.
Q: How much does shipping cost? A: Shipping is completely free on all orders within the United States. No minimum order required.
Q: Do you ship internationally? A: Currently we only ship within the United States (all 50 states). We are working to expand internationally in the future.
Q: How do I track my order? A: Once your order ships, you will receive a confirmation email with a tracking number. If you ordered multiple items, you may receive separate tracking numbers.
Q: Can I cancel my order? A: Orders can be cancelled within 24 hours of placement. After that, please wait for delivery and follow our standard return process.
Q: What if my package is lost or stolen? A: Please contact the shipping carrier directly. Make sure your shipping address is accurate at checkout to avoid delivery issues.
RETURNS & REFUNDS
Q: What is the return window? A: You have 30 days from the date of delivery to request a return, exchange, or refund.
Q: How do I start a return? A: Email support@piklobuzz.shop with your order number and a clear photo or video of the item. Our team will review within 2 business days and send return instructions if approved. Do not send items back without contacting us first.
Q: What items are eligible for return? A: Items must be unused, unaltered, in original condition, in original packaging with all accessories, and accompanied by proof of purchase. Used, washed, altered, or mishandled items are not eligible. Final sale and digital products are also non-returnable.
Q: Who pays for return shipping? A: If the item is defective, damaged, or incorrect, PikloBuzz covers return shipping in full. If it is a change of mind or wrong size, the customer is responsible for return shipping costs.
Q: What refund options are available? A: Once your return is approved you can choose a full refund to your original payment method processed within 5–7 business days, store credit for the full amount issued instantly and valid for 12 months, or an exchange for the same or equal-value item.
Q: Do I always have to ship the item back? A: Not always. For small eligible items we may offer a 50–70% partial refund so you can keep the item. For high-value items we will work with you individually for the best resolution.
Q: My item arrived damaged. What do I do? A: Report damage or defects within 7 days of delivery by emailing support@piklobuzz.shop. We will send a free replacement or full refund. In most cases you will not need to return the damaged item.
Q: I haven't received my refund yet. What should I do? A: If it has been more than 7 business days since approval, first check your bank account and contact your bank or credit card company. If the issue continues, contact us at support@piklobuzz.shop.
PRIVACY & DATA
Q: What personal information do you collect? A: We collect your name, email, phone number, and billing/shipping address when you place an order. We also collect device and usage data. Payment data is handled by third-party processors and we do not store card numbers on our servers.
Q: Do you sell my personal data? A: No. We do not sell, rent, or trade your personal information to anyone.
Q: How long do you keep my data? A: Order records are kept for 7 years. Customer account data is kept for the duration of your account plus 2 years. Analytics data is kept for up to 26 months.
Q: Can I request deletion of my data? A: Yes. Contact us at support@piklobuzz.shop to access, correct, or delete your data, or to opt out of marketing.
GENERAL
Q: What are your customer support hours? A: Monday to Sunday, 8:00 AM – 11:00 PM USA Time. We are offline on holidays and operate half hours on Fridays. We aim to respond within 24 hours.
Q: Where is PikloBuzz located? A: 121 Silver Leaf Way, APT 23, Marlborough, MA 01752, United States.
Q: What payment methods do you accept? A: We accept Shopify Payments, PayPal, and Stripe. All prices are in USD.
Still have questions? Email: support@piklobuzz.shop Phone: +1 209-237-0450